Frequently Asked Questions

FAQ

Why should I choose Kaiser?

Kaiser medical billing service is an intelligent revenue management practice with a sole focus on client care. Our seamless integrated billing and reporting are designed to maximize the client’s revenue collection. Our automated technology ensures the process is simplified to significantly improve healthcare productivity. We ensure you have happy patients and unwaveringly progressing financial security.

What is the success rate in the specialties you cater to?

Kaiser aggregates average success rate so far is 99%

How can I get the billing and coding services started for my healthcare practice?

You can contact @ 713-429-4666 or send an email to info@kaiserhs.com. Our team will assist you in the process of commencing the services.

How are your pricing structures designed?

Kaiser understands that each client is different. Hence, we have various pricing strategies depending upon the amount of your work. You can select any one or a combination of pricing structures that are best suitable and beneficial to your practice. Our processes have a highly competitive pricing structure in the industry.

How soon will the services commence?

Once the contract is signed, our team will contact your practice and mutually decide on a tentative live date. We aim to commence our services within the committed timeframe.

Do you provide a dedicated point of contact?

Yes. A dedicated Account Manager will be assigned to each client, and he will be the point of contact at all times in case of queries or on a day-to-day basis. A team of specialized medical billing professionals will provide complete attention to each account.

Are you HIPAA compliant?

Yes. We follow all the compliance standards and HIPAA regulations of the industry as well as software. Our billing professionals undergo HIPAA training regularly. We also conduct internal audits routinely, and the industry experts review the reports.

How do you ensure a smooth transition from a different billing process?

Kaiser medical professionals will gather all required information related to your current billing and collection cycle and evaluate it to identify any gaps or shortcomings. The team then formulates effective, scalable solutions after thorough discussions. We educate your team on the processes so they understand the system and protocols for an efficient, seamless, hassle-free transition.

How can I keep a track of my practice performance?

Kaiser ensures that transparency and quality of service are maintained at all times. We regularly update the processes on the software, and daily, weekly, and monthly records are updated and shared with our clients. Our clients can view their Practice Management software to keep themselves appraised of the practice’s performance.

What are the rules for termination of the contract?

Kaiser believes in signing and honoring contracts to secure both parties. We have a 30-day notice period for termination. However, so far, we have had a 99% client retention rate.